Customer Reviews

George Jones & Bros IconGeorge Jones & Bros

1-7 Lower Ashley Road, Saint Agnes, Bristol

5.0 117 reviews

  • Avatar Nicholas Avery ★★☆☆☆ a month ago
    I went in to ask for some advice with a problem with a leak in a WC which was affecting the function of a washing machine. While I understand they weren’t able to help, I honestly found their approach rather disappointing and felt it was … More necessary to share my experience. Didn’t seem keen to give advice or suggest solutions - “we don’t do that here” sort of vibe. There was a short older gentleman who was particularly curt and probably shouldn’t be working in a customer facing role. Shame as I could have been a potential customer!
  • Avatar Aidan Jeal ★★★★★ a week ago
    Went on looking for a new toilet valve, but thanks to the knowledge of staff realised I only needed a new seal, which they sold from the shop. Existing value works perfectly now, thank you!
  • Avatar Andrew Lewis-Barned ★★★★★ 4 months ago
    These people have been amazing in replacing a faulty (and expensive!) bathroom cabinet under warrantee. There was no fuss, only supportive proactive effort to ‘get it right’ for the customer. Faultless customer service from Emily! Thank … More you.
  • Avatar Lucas O'Brien ★★★★★ 6 months ago
    Chuffed with the service I received from GEO Jones, everyone I dealt with was very attentive and helpful, and able to accommodate for my requirements without being pushy. The products were far more affordable than I had seen elsewhere and … More they were able to recommend a great fitter in Matt Snow. Highly recommend.
  • Avatar Carol Gordon ★★★★★ 8 months ago
    The team at G E Jones, have been fantastic in helping me to choose the right products to replace my en-suite.Nothing has been too much trouble to ensure I only bought what was right for me. Lots of choice in varying price ranges. Now fitted … More it’s clear to see, Bens knowledge and recommendations are spot on, as everything goes together perfectly. Without question, I 100% recommend this company.
  • Avatar iwonka koko ★★★★★ 2 months ago
    We couldn't be happier with the customer service and bathroom equipment we purchased. Special mention to Emily, you saved us!
  • Avatar Karl Somers ★★★★★ 4 months ago
    Great service and help from the team at George Jones’s ans Bros would highly recommend
  • Avatar Naomi B. ★★★★★ a year ago
    I am so grateful to the team at George Jones for all the help and support buying all the new kit for my new bathroom. Everything was explained in a way that made sense, I wasn’t pushed into buying anything and everyone I spoke to was incredibly … More knowledgeable about the subject matter. They were far more accommodating than I deserved when needing to make changes to my order too. I now have an excellent quality bathroom at a very good price and am delighted. Genuinely sone of the best customer service I’ve received ever - a must go-to if you’re in the market for a bathroom! Thank you!
  • Avatar Elaine Hollis ★★★★★ 4 months ago
    Friendly,honest advice.
  • Avatar Tina K ★★★★★ 6 months ago
    Great place. Customer service and assistance provided by Ben in sourcing shower parts and assisting with a tap cartridge replacement was excellent.
  • Avatar Lisa Vears ★★★★★ 7 months ago
    Great service and awesome customer assistance with a unusual request. Speed and efficiency with my order.
    Thank you especially to Emily ✌️
  • Avatar Richard Tunesi ★★★★★ 11 months ago
    My experience in dealing with Geo Jones as a company is "second to none!" Ben has been super helpful at least twice in regards to my bathroom taps. Their customer service and knowledge is the best!! Thank you so muc and look … More forward to seeing you again
  • Avatar Andy H ★★★★★ 6 months ago
    Excellent, helped me connect a cistern up correctly, had all the bits in stock
  • Avatar Helen Sipthorp ★★★★★ a year ago
    I had an issue with my toilet and was given so much DIY advice to help me fix the problem. I was able to do it myself and they sold me the parts I needed which cost £1 in total. Exceptional customer service. We're very lucky to have … More this in our area.
  • Avatar C Chris ★★★★★ a year ago
    My first port of call for everything for the bathroom and toilet, for the last 15 years I always go to this friendly family run shop and small showroom packed with so much good design. They are always in a quiet and patient way, happy to … More share their knowledge for everything plumbing (and parts) for those fiddly jobs and repairs. They also have up to date catalogues of the many suppliers they have dealt with over the decades.
  • Avatar Rob Haswell ★★★★★ a year ago
    This shop is an absolute lifesaver, they always know exactly the part you need and most often have it in stock. They're happy to talk to you about your problem and work our a solution - fantastic service. I've saved a fortune … More by visiting this shop instead of calling out plumbers.
  • Avatar Philip Jardine ★★★★★ a year ago
    one of Bristols most useful shops. Not only did they sell me the exact right washer for 5 pounds but they also told me exactly how to mend the toilet.
  • Avatar Mark J ★★★★★ a year ago
    My daughter had a little plumbing emergency and found this little gem of a shop who soon put me right. Found the staff to be knowledgeable and helpful which is what you need in a good plumber's merchant

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