Customer Reviews
George Jones & Bros
1-7 Lower Ashley Road, Saint Agnes, Bristol
5.0 114 reviews
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Andrew Lewis-Barned
★★★★★
2 weeks ago
These people have been amazing in replacing a faulty (and expensive!) bathroom cabinet under warrantee. There was no fuss, only supportive proactive effort to ‘get it right’ for the customer. Faultless customer service from Emily! Thank … More you.
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Carol Gordon
★★★★★
4 months ago
The team at G E Jones, have been fantastic in helping me to choose the right products to replace my en-suite.
Nothing has been too much trouble to ensure I only bought what was right for me. Lots of choice in varying price ranges. Now … More fitted it’s clear to see, Bens knowledge and recommendations are spot on, as everything goes together perfectly. Without question, I 100% recommend this company. -
Lucas O'Brien
★★★★★
2 months ago
Chuffed with the service I received from GEO Jones, everyone I dealt with was very attentive and helpful, and able to accommodate for my requirements without being pushy. The products were far more affordable than I had seen elsewhere and … More they were able to recommend a great fitter in Matt Snow. Highly recommend.
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Tina K
★★★★★
2 months ago
Great place. Customer service and assistance provided by Ben in sourcing shower parts and assisting with a tap cartridge replacement was excellent.
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Andy H
★★★★★
2 months ago
Excellent, helped me connect a cistern up correctly, had all the bits in stock
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Naomi B.
★★★★★
11 months ago
I am so grateful to the team at George Jones for all the help and support buying all the new kit for my new bathroom. Everything was explained in a way that made sense, I wasn’t pushed into buying anything and everyone I spoke to was incredibly … More knowledgeable about the subject matter. They were far more accommodating than I deserved when needing to make changes to my order too. I now have an excellent quality bathroom at a very good price and am delighted. Genuinely sone of the best customer service I’ve received ever - a must go-to if you’re in the market for a bathroom! Thank you!
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Lisa Vears
★★★★★
3 months ago
Great service and awesome customer assistance with a unusual request. Speed and efficiency with my order.
Thank you especially to Emily ✌️ -
Richard Tunesi
★★★★★
8 months ago
My experience in dealing with Geo Jones as a company is "second to none!" Ben has been super helpful at least twice in regards to my bathroom taps. Their customer service and knowledge is the best!! Thank you so muc and look … More forward to seeing you again
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Helen Sipthorp
★★★★★
11 months ago
I had an issue with my toilet and was given so much DIY advice to help me fix the problem. I was able to do it myself and they sold me the parts I needed which cost £1 in total. Exceptional customer service. We're very lucky to have … More this in our area.
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C Chris
★★★★★
a year ago
My first port of call for everything for the bathroom and toilet, for the last 15 years I always go to this friendly family run shop and small showroom packed with so much good design. They are always in a quiet and patient way, happy to … More share their knowledge for everything plumbing (and parts) for those fiddly jobs and repairs. They also have up to date catalogues of the many suppliers they have dealt with over the decades.
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Rob Haswell
★★★★★
11 months ago
This shop is an absolute lifesaver, they always know exactly the part you need and most often have it in stock. They're happy to talk to you about your problem and work our a solution - fantastic service. I've saved a fortune … More by visiting this shop instead of calling out plumbers.
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Philip Jardine
★★★★★
10 months ago
one of Bristols most useful shops. Not only did they sell me the exact right washer for 5 pounds but they also told me exactly how to mend the toilet.
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Mark J
★★★★★
11 months ago
My daughter had a little plumbing emergency and found this little gem of a shop who soon put me right. Found the staff to be knowledgeable and helpful which is what you need in a good plumber's merchant
More feedback from our satisfied customers . . .
Hi Ben,
It’s working perfectly! The man who came out sorted it an said the older ones tend to seize up. The newer ones have had a design tweak, so it doesn’t tend to happen anymore.
I’d just like to say your customer service is absolutely fabulous and I’ve been recommending you left right and centre. Make sure you show your boss this email. Staff like you who really care and follow up problems are gold dust!
Thanks again for all your help!
Ms H, January 2018
Hello!
Sam you are a superstar. Thank you so much. I really appreciate it might have been a bit tricky to negotiate this for us.
This simply gives me more confidence in your lovely company and I’m so glad we went through you and not some online company. It’s such great news thank you.
Wonderful
Mrs M, May 2018
Just want to thank everyone at Geo Jones for their help and support with sorting out our shower. Especially big thanks to Mike who took all the stress away mediating with the plumbers on our behalf and for caring so much that we’re happy with the result. Amazing service!